Refund Policy
This Refund Policy explains when payments made for the Seva by SoftMaji NGO website program may be refunded and when they are non-refundable.
Last updated: September 2026
Simple Refund Rule
If your application is not approved, we will initiate a refund. Once your application has been approved and website development work has started, the payment is non-refundable.
1. When a Refund Is Available
The Seva website package is subject to application review and approval. If an application is not approved by SoftMaji after the required verification process, the amount paid for the Seva website package will be eligible for a refund.
In such cases, SoftMaji will initiate the refund to the original payment method, subject to applicable payment processing procedures.
2. Refund After Application Is Not Approved
If your application is not approved, we will initiate the applicable refund after the rejection or non-approval decision has been confirmed.
Refund Initiation
The refund will be initiated to the original payment method.
Expected Processing
The refund may take approximately 5–7 working days to reach your account after it has been initiated.
The actual time for the amount to appear in the account may also depend on the payment gateway, bank or other payment service provider.
3. No Refund After Approval and Work Starts
Important
Once the application has been approved and SoftMaji has started website development or project work, the payment is non-refundable.
This includes situations where the NGO later decides not to continue the project, changes its requirements, delays providing content or information, or otherwise chooses not to proceed after development work has started.
4. Application Information
Applicants are responsible for providing accurate and complete information during the application and verification process.
Providing false, misleading or incomplete information may affect eligibility and approval. Where development work has already started following approval, the payment will remain subject to the non-refundable terms described above.
5. Domain and Third-Party Charges
Domain registration is not included in the Seva website package. The NGO purchases its domain directly using its own details and account.
Domain charges, payment gateway charges, transaction fees and other third-party service charges are separate from the Seva package and may be subject to the refund policies of the relevant third-party provider.
6. Refund Method
Approved refunds will normally be processed using the original payment method used for the eligible payment.
We may request reasonable information to verify the payment and refund request before processing a refund.
7. Refund Processing Time
After a refund is approved and initiated, it may take approximately 5–7 working days to reach the original payment account.
This is an expected processing period and not a guaranteed credit date. Delays caused by banks, payment gateways or other financial institutions may be outside our control.
8. Renewal Payments
Annual renewal is optional and applies after the initial 12-month period. Renewal payments are separate from the initial Seva website package and are subject to the terms communicated at the time of renewal.
9. Policy Changes
SoftMaji may update this Refund Policy when the program, payment process or applicable requirements change. The latest version will be published on this page with an updated date.
10. Contact Us
If you have a question about a payment or refund, contact SoftMaji InfoTech Private Limited.