Privacy Policy

1. About This Policy

Seva by SoftMaji is a website initiative of SoftMaji InfoTech Private Limited. This policy applies to information collected through this website, application forms and related communication with our team.

2. Information We May Collect

Depending on how you use the website or apply for the program, we may collect information such as:

• • Your name and contact details.
• • NGO, society, trust or Section 8 company details provided during verification.
• • Website and domain-related information required for development or setup.
• • Information you provide when contacting our support team.
• • Basic technical information such as browser, device, IP address and website usage data.

3. How We Use Information

Information may be used to:

• • Review and process NGO applications.
• • Verify eligibility and organizational information.
• • Communicate with applicants and customers.
• • Develop, configure and support websites.
• • Maintain website security, performance and reliability.
• • Improve our services and website experience.

4. Application and Verification Information

If you apply for the Seva program, we may request information or documents required to verify your organization and determine eligibility. We only request information that is reasonably relevant to the application or website project.

Submission of an application does not automatically guarantee approval.

5. Domain and Payment Information

Domain registration is handled directly by the NGO using its own details and account. SoftMaji does not claim ownership of the NGO's domain.

If a payment gateway or online payment service is used, payment processing may be handled by the relevant third-party payment provider. We may receive transaction-related information necessary to confirm or manage a payment, but payment card, banking and other sensitive payment details may be processed directly by the payment provider.

6. Third-Party Services

Our website or services may use third-party services for hosting, analytics, payment processing, email, security, fonts or other technical functions. These providers may process information according to their own privacy policies and terms.

We do not sell your personal information to third parties.

7. Cookies and Technical Data

The website may use cookies or similar technologies for essential functionality, security, preferences, analytics or improving the website experience. Your browser may allow you to control or block cookies, although some website functionality may be affected.

8. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration or disclosure. However, no internet-based service can guarantee complete security of information transmitted or stored online.

9. Data Retention

We may retain information for as long as reasonably necessary to process applications, provide services, maintain records, meet legal or contractual requirements, resolve disputes and protect our legitimate business interests.

10. Your Information

You may contact us regarding personal information you have provided to us, including questions about its use, correction of inaccurate information or other privacy-related concerns. Requests may be subject to reasonable verification.

11. Children's Privacy

This website and the Seva program are intended for organizations and adults acting on behalf of organizations. We do not knowingly collect personal information from children for independent use of the program.

12. Changes to This Policy

We may update this Privacy Policy when our services, processes or legal requirements change. The updated version will be published on this page with a revised update date.